Adrien Gibert

Responsible for ensuring the stability of a shared non-prod environment (QA and Regression) supporting 1,727 microservice applications through proactive monitoring, incident management, and reliability engineering initiatives.

• Serve as Major Incident Manager for application outages and deployment errors, leading detection, coordination, triage, communication, paging, and documentation while ensuring follow-up tasks are completed
• Reduced average time to mitigate impact from approximately 11 hours to under 1 hour for the majority of incidents over a 2-year period through improved incident response processes and coordination
• Built 3 dashboards to monitor inventory scope, unhealthy API endpoints, and application-specific health as pre-checks before automated testing
• Reduced alert noise by 61% through identification of appropriate alerting thresholds and creation of New Relic synthetic monitors for critical user journeys
• Analyzed Amazon Q Business for company adoption and researched frameworks for alert reduction to improve overall environment stability
• Managed lunch and learn sessions averaging 15 attendees per session, conducted weekly and monthly inventory scope refreshes, and published bi-weekly newsletters on environment stability metrics
• Utilized Splunk, Observe, CloudWatch, New Relic, PagerDuty, ServiceNow, Snowflake, and in-house tools for monitoring, incident management, and automated failover/rollback operations

Contracted to develop the new UI and API for disclosures, articles, and task guides used by call center agents and associates across Capital One's customer service operations.

• Developed single page application components using Vue.js, enabling streamlined access to customer service resources for call center agents
• Designed and implemented emergency caching strategy using Elasticache Redis with key-field-value pair architecture, ensuring API availability during system disruptions
• Built comprehensive automated testing framework including unit, integration, and performance test suites to maintain code quality and system reliability
• Modernized legacy application by creating an API layer through Apache Solr configuration modifications and custom Python 3 scripts, extending application lifecycle
• Managed AWS infrastructure including EC2 servers, Security Groups, Lambda functions, and S3 buckets to support application deployment and operations
• Proactively maintained application security by regularly updating dependencies, AWS machine images, and implementing cyber security recommendations
• Successfully rebuilt API application to eliminate dependency on deprecated internal module, preventing future technical debt and system failures
• Established PagerDuty alerting integration with Splunk and DataDog to enable rapid incident identification and reduce consumer impact
• Led quarterly AWS regional failover exercises across 3 applications, ensuring disaster recovery readiness and business continuity

Engaged as a consulting resource for Capital One contract work, receiving comprehensive full-stack development training and continuous skill development support.

• Completed intensive training in the MERN stack (MongoDB, Express, React, Node.js) and Angular framework, building proficiency across modern web development technologies
• Implemented Firebase Real Time database integration with full CRUD operations (POST, PUT, DELETE, GET), demonstrating practical API development skills
• Participated in weekly mock technical interviews to maintain and strengthen fundamental front-end development knowledge and communication skills
• Developed a full-featured social media single page application as capstone project, showcasing end-to-end understanding of software development principles and best practices

Hired to build automated testing infrastructure and eliminate dependency on outsourced regression testing contract, reducing testing costs and improving release velocity.

• Developed comprehensive UI automation test suite for multiple platforms using Jasmine and WebDriverIO, enabling consistent quality across web and mobile experiences
• Conducted manual testing for development tickets and defects within agile sprint cycles, ensuring timely delivery of high-quality features
• Maintained and executed automation suite to continuously validate platform stability and catch regressions early in the development cycle
• Performed regression testing for monthly production releases, ensuring application stability and preventing customer-impacting issues post-deployment

Provided Level 3 technical support for retail store associates and developed custom Excel-based automation tools to streamline merchandising operations.

• Created comprehensive technical documentation for Carter's iPad applications, improving store associate efficiency and enhancing in-store customer experience
• Deployed applications to over 600 retail stores using AirWatch Mobile Device Management Console, ensuring consistent user experience across the organization
• Resolved technical support tickets related to iPad application functionality and connectivity issues, minimizing store operational disruptions
• Developed VBA automation program in Excel that improved daily merchandising operations by streamlining style generation workflows
• Created reusable VBA function to control user paste operations, which was implemented across multiple business-critical Excel tools

A full-stack Learning Progress Dashboard built to track certification study progress, demonstrating enterprise-grade software engineering practices with emphasis on test automation, API design, and software quality.

• Built RESTful API with Express.js and MongoDB handling 6+ endpoints
• Implemented CI/CD pipeline with GitHub Actions, maintaining 84%+ test coverage
• Developed comprehensive test suite using Jest and Supertest
• Applied profession error handling and validation patterns

Through the YearUp program, I volunteered to be a mentor to students working on business applications. Afterwards, I was offered the opportunity to teach an after-school IT class.

• Mentored the DYF students phases of the SDLC towards a project they were trying to create and developing their presentation skills of a business concept
• Taught an after-school class on Scratch and Code.org to 3rd-5th grade students